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SanAssist Development of AI speech intelligence for customer service in the sanitary sector within BIM framework The SanAssist project aims to significantly improve the digitalization of customer service in the sanitary sector through innovative methods of optical image and video analysis, as well as AI-based voice solutions. In light of the existing shortage of skilled workers, an intelligent system is being developed that automates the processing of customer inquiries and increases efficiency by handling simple queries and tasks through automated responses, cost estimates, and product suggestions at the Level 1 support level. The BIBA sub-project includes the preliminary classification of email attachments as well as image-based object recognition of SHK parts. By integrating multiple technologies such as machine learning and image-based object recognition, a novel workflow is created that enables the automated extraction of text and image information. Expert evaluations and customer surveys conducted in collaboration with project partners will ensure the quality of the developed solution with the aim of sustainably optimizing customer service and interaction in the sanitary sector. Contact persons: H. Stern   (Project manager)W. Zeitler Funded by: BMWK Duration: 01.11.2024 - 31.10.2026 See project's publications List all projects |
